Privacy Policy

Last updated: April 2026

1. Who We Are

McGowan Residential Lettings Ltd (“we”, “us”, “our”) is a letting agency based in Greater Manchester. We are committed to protecting your personal data and respecting your privacy.

Registered Address: PO Box 546, Bury, BL8 9HB
Phone: 0161 797 6967
Email: info@mcgowanlettings.co.uk

2. What Data We Collect

We may collect and process the following personal data:

• Name, email address, phone number, and postal address
• Enquiry details submitted through our contact forms
• Tenancy application information (employment details, references, identification documents)
• Landlord property and financial information relevant to property management
• Technical data such as IP address, browser type, and pages visited on our website

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To process tenancy applications and manage tenancy agreements
• To manage properties on behalf of landlords
• To comply with our legal and regulatory obligations
• To improve our website and services
• To send you relevant communications about our services (where you have consented)

4. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR: performance of a contract (e.g. tenancy agreements), compliance with legal obligations (e.g. Right to Rent checks, deposit protection), legitimate interests (e.g. responding to enquiries, improving our services), and consent (e.g. marketing communications).

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected. Tenancy records are retained for six years after the end of a tenancy in line with legal requirements. Contact form enquiries are retained for up to two years. We will securely delete or anonymise your data when it is no longer required.

6. Your Rights Under GDPR

You have the following rights in relation to your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data where there is no compelling reason for continued processing
• Right to restrict processing — request that we limit the use of your data
• Right to data portability — request transfer of your data in a structured format
• Right to object — object to processing based on legitimate interests or direct marketing

To exercise any of these rights, please contact us at info@mcgowanlettings.co.uk. We will respond within one month.

7. Cookies

Our website uses essential cookies to ensure it functions correctly. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser. Essential cookies cannot be disabled as they are necessary for the website to operate.

8. Third Parties

We may share your personal data with the following third parties where necessary:

• Referencing agencies for tenant vetting
• Deposit protection schemes (e.g. TDS)
• Property portals (e.g. Zoopla, PrimeLocation) for advertising rental properties
• Maintenance contractors engaged on behalf of landlords
• Professional advisors and regulatory bodies
• Website hosting and analytics providers

We do not sell your personal data to any third party.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website uses SSL encryption and our data is stored on secure, access-controlled systems.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

McGowan Residential Lettings Ltd
PO Box 546, Bury, BL8 9HB
Phone: 0161 797 6967
Email: info@mcgowanlettings.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.